Clinical Research Assistant

University of Minnesota - Office of Human Resources
Published
June 27, 2020
Location
Twin Cities, MN
Job Type
 

Description

All required qualifications must be documented on application materials.

Required Qualifications:

  • High school diploma/GED plus at least five years of related work experience to include project and/or program coordination. Course work in a related field may be substituted for some of the years of experience.
  • Basic understanding of medical terminology
  • Experience providing administrative support and interacting professionally with a wide range of people (i.e. executive leaders, faculty, clinical team members, patients, and visitors)

Preferred Qualifications (Selection Criteria):

  • 2 years of clinical experience as a medical office assistant, Certified Medical Assistant, or Medical Appointment Scheduler
  • Experience writing, editing, and proofing business communications such as meeting minutes, department announcements, presentations, manuscripts, and visual aids.
  • Experience supporting complex electronic calendars.
  • Experience prioritizing competing projects, planning, and executing large events.
  • Experience using MS Office Suite/Google/Epic/OnCore applications.
  • Demonstrated commitment to strong customer service, detail oriented, and excellent communication and interpersonal skills.
  • Excellent written and oral communication skills
  • Experience supporting more than one professional at a time and prioritizing work
  • Team player with excellent interpersonal skills; enjoys helping people
  • Expert-level customer service skills, including both face-to-face and on the phone
  • Ability to work with a diverse population
  • Understanding of basic computer applications, network concepts, applications, and functionality within the Microsoft Windows operating system
  • Excellent organization, prioritization, and attention to detail
  • Skilled at multitasking and working with details, managing work flow while dealing with expected interruptions and meeting deadlines
  • Excellent troubleshooting and problem solving skills
  • Ability to make decisions in a timely manner

About the Job

Provide coordination and patient scheduling support to the research staff in the Masonic Cancer Center Clinical Trials Office (CTO). The Clinical Research Associate will be a flexible resource, with the ability to prioritize and deal with a variety of tasks with different levels of complexity. The assistant will work closely with a spectrum of CTO team members including Clinical Research Coordinator Registered Nurses (CRC-RN), Clinical Research Coordinators (CRC), CTO Administrative Assistant, Program Managers, MHealth Nurse Coordinators, and MHealth schedulers. The Clinical Research Associate will report to the Clinical Directors of the CTO.

Scheduling: 50%

  • This position will be the point of contact for patient scheduling requests from the clinical research team. Upon receipt of the scheduling request, this role would collaborate with the MHealth Nurse Coordinators at the Clinic and Surgery Center to ensure that all necessary appointments are scheduled in a timely fashion.
  • Work with CRC and CRC-RNs to schedule research patients for research appointments, labs, and diagnostic studies
  • Communicate date/time of scheduled appointments with clinical research staff and clinical trial participants
  • Ensure scheduling of patients is complete and accurate, provide support for the Fairview scheduling team when questions arise, and work with the clinical teams to troubleshoot barriers to scheduling when they arise
  • Ensure appointments are scheduled within the defined parameters for each research trial
  • Communicate scheduling requests utilizing Epic messaging (electronic medical record)
  • Communicate with insurance companies, third party payers, and the Blood & Marrow Transplant Offices to minimize scheduling delays related to insurance inquiries
  • Document appointments in Google Calendar and create Calendar requests

Clinical Support: 30%

  • Assist CRC-RNs with the creation of BMT research Calendars and source documents including AE logs and concomitant medication log
  • Assist CRC-RNs with updating and uploading Eligibility Checklists
  • Assist CRC and CRC-RNs with the preparation of patient research folders including consent documents
  • Draft paper Beacon Order build requests for labs and imaging for review and submission by the CRC-RN
  • Coordinate with CRC-RN and CRCs to prepare lab kits and ensure delivery to required locations (sites within walking distance of office)
  • Monitor lab supply levels
  • File lab requisition slips
  • Coordinate package delivery and mail with a variety of transportation services, i.e. UPS, FedEx
  • Communicate with Sponsors of clinical trials regarding lab shipments

Communications Support: 10%

  • Schedule and assist with large group meetings
  • Transport patient files for review and signature of PI

Administrative Assistance: 10%

  • Additional duties as assigned which may include the following:
  • Assist with draft preparation for CTO Work Instructions, Standard Operating Procedures, Tools, and Policies for submission to Grand Avenue
  • Respond to inquiries and triage calls in the absence of the CTO Administrative Assistant
  • Maintain inventory and order office supplies as needed
  • Work with the Program Managers and CTO employees to coordinate auditor, monitor, and other guest visits

Salary Range: $19.93 to $29.76 USD/hour

About the Department

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

The Masonic Cancer Center (MCC) is an NCI-designated Comprehensive Cancer Center dedicated to cancer research, education, and patient care for the citizens of Minnesota and the surrounding region. Since the time of the first award in 1997, there has been consistent growth of the membership and research base, enabling our center to further advance our knowledge and enhance care for our catchment area. We are driven to be the choice academic healthcare environment for patients, clinicians, scientists and students who seek exceptional, compassionate, precision cancer therapy; innovative clinical trials and prevention programs; cutting-edge research opportunities; and outstanding advanced education.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

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