Human Resources Generalist

Rapid Response Monitoring
November 21, 2021
Syracuse, NY
Job Type


About us

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Role Summary

The Human Resources Generalist will work with a high degree of independence and urgency to provide support for various HR employee programs and services within the organization. As the main point of contact for Employee Leave of Absence Management, you will be responsible for review of eligibility and full cycle processing of employee leave.


  • Employee Leave of Absence Management:
    • Assess employee's eligibility for leave and assist in applying for said leave such as: FMLA/CFRA, PFL, DBL, Workers Comp, COVID-19, etc
    • Maintain up-to-date records regarding employees on leave and their return-to-work status
    • Approve/deny disability and FMLA leave requests under the guidance of the HR Manager
    • Report Worker's Compensation claims to insurance agency and COVID-19 cases to the DOH in a timely manner
  • Assist managers and supervisors in understanding and implementing company policies related to performance, discipline, and related topics
  • Manage onboarding for company, including inputting accurate information into HRIS/payroll system
  • Provide support with benefits overview and open enrollment
  • Assess training, development and employee relations needs through surveys, interviews, focus groups, and communication with managers
  • Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements
  • Maintain up-to-date records in HRIS regarding employee training, skills, education, etc
  • Counsel employees (and potential employees/applicants) on health plan provisions and assist in benefits enrollment

Basic Qualifications

  • Associates degree or advanced certificate in HR
  • 3-4 years of progressive experience in Human Resources positions
  • 1-2 years of leave management experience
  • Considerable knowledge of HR principles and practices
  • Ability to adapt to a fast-paced work environment and prioritize workload accordingly

Preferred Qualifications

  • Bachelor's degree or equivalent in Human Resources, Business or Organization Development or related field
  • SHRM or PHR Certificate
  • Advanced knowledge of various employment laws
  • Strong understanding of state and federal requirements and regulations

EOE Statement

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email:

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail We are a company that participates in e-verify. For more information, see


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